Ndey Kunda Village Resort Reservation terms & conditions
Regular reservation terms and conditions
The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 10 persons. Ndey Kunda Village Resort reserves a right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality, or additional services require so.
1. BOOKING AND CONFIRMATION
When reserving a room your name, address, arrival- and departure time and method of payment are required.
A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. Ndey Kunda Village Resort is entitled to apply different kinds of rules such as reservation fee or credit card guarantee to secure the reservation.
2. ARRIVAL AND DEPARTURE
The resort room is at your disposal from 3:00 pm on the day of arrival. On your departure day the room must be vacated by 12:00 noon. Ndey Kunda Village Resort is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.
The room will be reserved for you until 4:00 pm on the day of arrival unless no other agreement has been made at the time of reservation or if the confirmed rate or reservation period does not include any other special terms. In case of arrival after 4:00 pm you can guarantee the reservation with a partial payment of 20% of the reservation total or other method specified. Otherwise, Ndey Kunda Village Resort can release the reserved room for sale after 4:00 pm.
In case you arrive to the resort according to the arrival time agreed and the room you have reserved is not available, the hotel is liable to arrange you an equivalent room without extra charges.
3. GUARANTEED RESERVATION
A payment of 20% of the total cost of your stay is required to guarantee all bookings when confirming the reservation.
4. CANCELLATION AND NO ARRIVAL
Unless otherwise agreed at the time of reservation, unless the rate confirmed or the reservation period includes special terms, the room can be cancelled until 18:00 two (2) days prior to arrival without a fee.
In case you fail to arrive without cancelling your reservation, the resort is entitled to charge equal to the first night's stay including taxes and possible additional services per room.
5. EARLY DEPARTURE
Early departure before the agreed day must be informed to the resort latest by 4:00 pm on the day before.
If your reservation is for several nights the Ndey Kunda Village Resort is entitled to charge you the full amount for the whole stay. Early departure before the agreed day may also cause changes in the room rate confirmed.
6. PAYMENT
Ndey Kunda Village Resort only accept PayPal payments for reservations made and paid for directly on our website. We accept cash payments in either local or foreign currencies, however, we are not obliged to accept foreign currencies to pay for your accommodation, unless the hotel has volunteered to do so.
In case the reservation has not been paid in advance it should be settled upon arrival at the resort by cash. Any payment made to reserve the room will be deducted from the final bill.
7. GUEST BEHAVIOUR IN THE HOTEL
We follow good manners and rules at the Ndey Kunda Village Resort. In case of breaking these rules, you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.
For safety reasons, only checked-in guests are allowed on private resort premises such as resort rooms and the maximum capacity per room may not be surpassed.
8. RESPONSIBILITY ON YOUR VALUABLES
Your valuables can be stored safely in your room, or the resort can store your valuables upon request. The resort is entitled to collect a charge for storage of these items.
In case the items you wish to store are exceptionally valuable you must notify the resort before storing. The resort may refuse to store this kind of valuables.
The Ndey Kunda Village Resort is not responsible for valuables stored in your room.
The Ndey Kunda Village Resort is not responsible for damages to vehicles belonging to guests parked the resort’s parking area or valuables inside the vehicle.
9. GUEST’S RESPONSIBILITY ON DAMAGE
As a guest you are responsible for damage caused on purpose or by accident by you (for example caused from smoking or using electric cigarette), your guest in the resort room or in the resort premises. This applies also to the resort furniture and other equipment, other guests in the resort or their property.
The responsibility for caused damage is determined by general principles.
10. RENTING RESORT ROOMS FOR MINORS
Only a person over the age of 18 is allowed to make a reservation. The adult making a reservation for a person under the age of 18 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person travelling alone will need a letter of consent signed by a guardian. The letter must include the minor’s name, birthday and dates of arrival and departure. The name and contact information of a guardian are also required.